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Calvin has energized and motivated audiences nationwide with his high-content, unorthodox, and humorous platform. Calvin specializes in delivering customized, keynote presentations for businesses that want to inspire their employees to provide exceptional customer service and build loyalty among their key clients and customers. Calvin has often been referred to as the "MAN of Customer Service." He truly understands the importance of building lasting relationships, and having real passion when working in the "people" business.
With more than 16 years in the hospitality industry, Calvin served as vice president of marketing with Hilton Hotels Corporation where he was responsible for the brand marketing and public relations efforts for more than 150 Homewood Suites by Hilton hotels. While under his leadership, Homewood Suites by Hilton was voted best in class by numerous consumer advocacy publications, including Consumer Reports and recognized four times by J.D. Power and Associates® for its unwavering commitment to product and customer service quality. He has been quoted in numerous publications including Travel Weekly, Hotel & Motel Management, Hotel Business, Brand Week, and Business Travel News.
His audiences will experience real-life, hands-on practical customer service examples -- practical steps which can be easily applied to organizational challenges of today. His secret lies in getting everyone in the audience to embrace and understand the importance of Moments of Impact™ -- those precious, once-in-a-lifetime opportunities to impact the customers overall experience. Calvin's objective is to make sure everyone leaves his presentations understanding that fanatically relentless customer service starts with "YOU!"
His energizing and inspirational messages combined with his positive, can-do-anything attitude will ignite your attendees to move and take action. Your audience will remember his hard-hitting, funny, and real-life approach. Whether keynoting a conference or leading a training session, Calvin is sure to leave your attendees with a most memorable experience which will last for months or years to come.
During his professional speaking career, Calvin has spoken to many groups nationwide in varying industries. His clients give him rave reviews for his innate ability to truly connect with his audience and ensure that his presentations are customized to their needs, as demonstrated by this comment from Jim Bridger, Director of Franchise Services, AmericInn International, LLC -
"In years of working with professional speakers, I cannot recall any who treated our event with such a burning desire to make it as successful as possible. Not only was Calvin Stovall a pleasure to work with, but his attention to detail prior to and during our event resulted in the most personalized and professional presentation I have ever attended. Due to his thorough planning and industry insight, Calvin was immediately able to gain the confidence and attention of our attendees. His passion for presenting called our group to action and has assisted them to take service to the next level. Calvin's presentation continues to motivate our franchise partners and there has been an overwhelming response to bring him back next year! I highly recommend Calvin Stovall for any organization, you will not be disappointed."
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